Miller Time

I had an interesting  conversation yesterday with Erik Given, Director of Logistics & Transportation at MillerCoors.  Here’s the story:

I picked up a load of beer from one of their breweries a few weeks ago.  This was not a pleasant experience.  The people I dealt with were ok — it was MillerCoors’  policies and procedures that I had a problem with.  I won’t bore you with the details, but after that experience, I put them on my personal “not gonna haul their freight” list.  After thinking about it a while, I decided to contact MillerCoors and complain about it.  I sent them an email, and expected either no reply, or a line of corporate blather.

Imagine my surprise when I get an email from Erik, who was not only interested, but asked me to call him.  He even gave me his office and cell phone numbers (!).  I called him, and we had an outstanding conversation.  Erik showed he has an excellent knowledge and understanding of the issues faced by the transportation industry, both by his statements of planned policy and procedure changes, and by his questions as well. The end result was MillerCoors getting put back on my “ok” list.

It was very refreshing to talk to someone like Erik.  I guess that’s why they call it “Miller Time”.

Comments and questions welcome.

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